Returns

 
Returns Policy

Free returns on all orders within Europe within 60 days from purchase. 

We strive to develop and produce the highest quality products possible. However, if you are not 100% satisfied with your purchase, please return those items within 60 days of receipt and we will happily issue a replacement or refund. Goods must be returned “as-new” in a saleable condition and be unworn and unwashed. All gift cards are non-refundable.

Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.

Please note: Free returns excludes sale items, full price items only. We can only accept returns for purchases made from the eu.maap.cc website and not from our retail partner stores. Please contact place of purchase for their returns policy.

If you have any questions, please email as at returns@maap.cc

Exchanges

We want to ensure you are happy with the product and size you’ve bought. If you would like to make an exchange on your purchase please follow the steps below in the ‘make a return’ section. We can only exchange your product for the same product in a different size or colour. If you would like to exchange for a different product, please use the same process to return the item for a refund and then place a new order.

Please note that MAAP cannot guarantee that exchange items will be available at the time your order is processed; in this case a refund will be issued for the items returned.

Free returns within the EU*

*Please note: Our Free Returns policy excludes sale items, full price items only. We can only accept returns for purchases made from the eu.maap.cc website and not from our retail partner stores. Please contact the place of purchase for their returns policy.

Sale Items

While we do accept the return or exchange of Sale Items, the cost of return is on the customer. Free returns excludes sale items, full price items only.

Store Credit codes are issued for all refund requests of Sale Items. The value of the code will be valued at the purchase price you paid in your order for the item that you have returned.

Faulty Goods & Warranty Claim
MAAP is proud of its commitment to high-quality products and manufacturing standards. Unfortunately, on rare occasions, it is the case that faults may occur. If you believe your product is faulty, please contact us at customercare@maap.cc and we will be able to organise a refund or exchange where appropriate. 
Please note: MAAP has a 12-month Warranty period from receipt date. Warranty & Faulty goods claims do not cover wear & tear.
Make a Return

Click the below link “Lodge Return” and using your email address and order number, complete the web form to let us know which products you will be returning.

 Free returns within the EU.

*Please note: Free returns excludes sale items, full price items only. We can only accept returns for purchases made from the eu.maap.cc website and not from our retail partner stores. Please contact place of purchase for their returns policy.

What Happens Next
Once your return package has been received it will be reviewed by our customer service team as soon as possible. You will receive emails confirming receipt of the package and the outcome of the return review.